Got a bad item? We'll make it right.
Just your lot number and a photo — that's it. We already know it's yours, so there's no form to fill out. We check it against the exact lot you won and get your refund moving. No phone tag, no runaround.
Checking your claim…
You're approved.
Your refund's on the way. We'll text you the moment it's back on your card — usually within a business day.
While you're here…
That's how we roll — quick and no hassle. Want first dibs on the next auction? We'll flag the good stuff before the crowd, and drop a meal to Feeding America when you join.
We're on it.
Thanks — we've got your claim and a person is giving it a look right now. We'll text you shortly with the next step. Hang tight, we'll take care of you.
While you wait…
Want first dibs on the next auction? We'll flag the good stuff before the crowd, and drop a meal to Feeding America when you join.
Show us the problem
A photo and a sentence or two. Tell us what you got versus what you expected.
We check the lot
Our system matches your claim to the exact lot you won — the title, the photos, the description — and the auction's refund window.
Refund gets moving
If it checks out, you're approved on the spot and the money heads back to your card. One lot at a time, no return trip.
Refunds cover the item, buyer's premium, and tax on the affected lot. Requests must be made within 3 days of pickup. We refund the specific lot that had the problem — not your whole order. Questions? See our FAQ or email howdy@biddyup.com.